What do you think are the most important qualities of a successful leader?你认为一个成功的领导者最重要的品质是什么？
Being a leader, I believe that leading by example is the most important quality of a successful leader.
身为一个领导者，我认为以身作则是最重要的品质。
How do you inspire others? 你如何激励他人？
Likewise, we have to be good role models for our team in order to inspire our team.
同样的，我认为要激发伙伴们，我们一定要以身作则，做他们的好榜样。
Can you remember a time when you had to deal with a difficult situation or person at work? How did you handle it? 你还记得在工作中不得不处理的困难情况或人的时候吗？你如何处理？
When I first joined Koufu, I knew nothing about cigarettes and alcohol because everything was in English. As a China Chinese coming to Singapore two decades ago, I had no one to seek help from except my husband. He was the one who taught me how to read and pronounce those names, and I had to memorise them by hard.
During this tough period of my life, I was very thankful for my family’s support; my in-laws took care of my children so that I could work at ease. At the same time, I am also grateful for the help and and guidance that Koufu provided me with.
刚刚加入口福，我对香烟和酒一无所知，因为它们都是以英文命名。二十年前从中国来到新加坡，英文不好，除了我先生，我也没有任何人能问。我只能逼自己多听、多念、死记硬背，因而学习。
在那段艰难的日子，我很感谢家人替我照顾我的孩子，让我能在无后顾之忧的情况下工作。同时，我也非常感激公司和上司给予我的帮助与教导。
What do you think are the most important qualities of a successful leader?
你认为一个成功的领导者最重要的品质是什么？
In my opinion, successful leaders have to be determined and persistent.
我认为成功的领导者需具备不屈不挠，坚持到底的精神。
How do you inspire others? 你如何激励他人？
I would share my experiences with my team mates to inspire them.
我会用我的经历来激励伙伴们。
How do you maintain your energy and enthusiasm throughout the day (or week, month, or year…) ？ 你如何在一天（或一周、一个月或一年…）中保持精力和热情？
I feel energised every day! It’s a state of mind.
我天天都充满活力! 这是一种心态。
Can you remember a time when you had to deal with a difficult situation or person at work? How did you handle it? 你还记得在工作中不得不处理的困难情况或人的时候吗？你如何处理？
One of the most difficult times of my life was when I first joined Koufu. I had to work every day for 10 to 20 hours a day. However, to be honest, there isn’t a particular difficult situation that I could recall. I believe that there are always solutions to every problem.
最困难的时候应该是当我刚刚加入口福，每天没日没夜的工作、一天工作10多至20个小时。其实我没有什么印象深刻的困难啦！走后就过来，可以解决的就不困难。
What do you think are the most important qualities of a successful leader?
你认为一个成功的领导者最重要的品质是什么？
When I joined Koufu, I knew nothing. The company has given us a good learning environment and provided us with continuous guidance, and helped us develop our full potential. After becoming leaders, we continue to pass on this Koufu spirit and guide our team.
我加入口福时，我只是一位什么都不懂的杂工。因为公司给予我们一个很好的学习环境，不断的引导我们，让我们发挥潜能。成为一个自信的领导者后，我们会继续引导我们的团队，延续这份精神。
How do you inspire others? 你如何激励他人？
I would share my personal experience with my team mates to encourage them. I will also lead by example, subtly influence them with my actions. Thus, the turnover rate of my team is very low; my team has been with me for many years. Just as how Koufu given us a good environment to grow, we would want to provide our team with the same, allowing them to play to their strengths.
我会和伙伴们分享我的的亲身经验，用它们来鼓励伙伴们。我也会以身作则，潜移默化地激励他们，用行动感染他们。所以我团队的离职率很低，他们也跟了我很多年。就如口福当年给予我们一个很好的发挥平台，我们也给伙伴们同样的平台、让他们发挥所长。
How do you maintain your energy and enthusiasm throughout the day (or week, month, or year…) ？ 你如何在一天（或一周、一个月或一年…）中保持精力和热情？
Our line of work is very tiring and stressful. We encounter different problems every day. We have to learn to stay composed, and solve any problems that come our way.
其实我们的工作很累，压力也很大。我们每天都会遇到不同的问题。我们只能以一颗很平常的心对待，碰到什么问题就解决什么问题，直到工作时间结束。
Can you remember a time when you had to deal with a difficult situation or person at work? How did you handle it? 你还记得在工作中不得不处理的困难情况或人的时候吗？你如何处理？
When we encounter problems at work, we fought; we got angry; we shed tears; and we thought of running away.
Mr and Mrs Pang’s teaching and guidance were what got us through these difficult situations. We enjoy working under their wings.
在工作中遇见困难，我们也想过要逃跑、 我们也流过泪、有生气过、也有吵架过。但冷静后还是继续坚持下去。其中很大的原因是因为有老板的教导和引导。我们很喜欢在他的领导下发挥
What do you think are the most important qualities of a successful leader?
你认为一个成功的领导者最重要的品质是什么？
I think a successful leader should allow their team mates to play to their strength. I would give my team mates the opportunity to try out different roles, take the chance to learn about each of their strengths and weaknesses; and provide help and guidance accordingly.
我认为成功的领导者应该要因材施教 – 先让伙伴们尝试不同的岗位，了解他们的长处与不足之处，才能正确的引导他们。
How do you inspire others? 你如何激励他人？
I will teach patiently and lead by example.
我会耐心教导，以身作则。
How do you maintain your energy and enthusiasm throughout the day (or week, month, or year…) ？ 你如何在一天（或一周、一个月或一年…）中保持精力和热情？
It is my responsibility and my duty to maintain energy and enthusiasm. No matter how tired we are, whenever we are understaffed, we will have to step in and help.
保持精力和热诚是我的责任和本分。不管再累，不够人工作时，我们还是得亲力亲为。
Can you remember a time when you had to deal with a difficult situation or person at work? How did you handle it? 你还记得在工作中不得不处理的困难情况或人的时候吗？你如何处理？
Going through the pandemic was one of the toughest times in my life. When our team mates fell sick one by one, our outlet faced a severe shortage of manpower. I am very glad to see how the team came together and helped each other to get through the difficult situation.
最苦的日子就是疫情期间。当时伙伴们一个接一个地患上COVID, 我们的分店面临严重的人手短缺问题。很庆幸伙伴们都团结一致、互相帮忙，一起度过这个难关。
What do you think are the most important qualities of a successful leader?
你认为一个成功的领导者最重要的品质是什么？
I think a successful leader should provide their team mates with the opportunity to learn and perform. Before, I was just a full-time mother who didn’t know a thing. After joining Koufu, the company gave me a lot of learning opportunities. After being promoted to a leader, I also hope to provide my team with the same growth opportunities.
我认为一个成功的领导应该要懂得给予伙们伴发挥和学习的机会。以前，我只是一个什么都不懂的全职母亲，加入口福之后，公司给了我很多学习的机会。升为领导后，也希望能为我的伙伴们提供一样的成长机会。
How do you inspire others? 你如何激励他人？
We must lead by example in order to lead the team well and keep them motivated.
我们一定要以身作则，才能好好地领导团队，激励。我们一定要肯学肯做，才能带动团队。
How do you maintain your energy and enthusiasm throughout the day (or week, month, or year…) ？ 你如何在一天（或一周、一个月或一年…）中保持精力和热情？
The more I work, the happier I get.
The Management continuously guide and support us. Whenever I encounter a problem, I would think of their guidance and face the problem in a more positive manner. When I am under stress, I would look for ways to let out the negative emotions. After I calmed down, I continue to think of ways to solve the problems.
越做越开心。
老板和老板娘不断的引导我们，支持我们。当遇见问题是，我会想起他们的引导，用更积极的方式面对问题。压力太大时，我会找一个管道来发泄负面情绪。心情平复后，就开始想解决问题的方法。
Can you remember a time when you had to deal with a difficult situation or person at work? How did you handle it? 你还记得在工作中不得不处理的困难情况或人的时候吗？你如何处理？
During the pandemic, when my team was tested positive, the outlet was severely understaffed. That was one of the toughest times.
I am thankful for the company’s support during this period of time. Due to the nature of our work, we come into contact with people from all walks of life. In order to keep us safe, our company provided us with free masks and taught us the different pandemic prevention measures.
疫情期间，当伙伴们一起患上冠状病毒时，分店突然陷入人手不足的困境。
在这困难的期间，我很感激公司给予我们的支持。因为我们的工作性质，经常与不同人接触。因此，公司免费提供口罩，也教会我们不同的防疫措施，以保护我们的个人健康。
